Years of Experience
Our mission is to help businesses across the UK save as much money as possible on their business energy, and can also help home energy customers too!
we at Strathclyde Energy truly believe in what we can deliver. Approaching 10 years of experience, we give unbiased advice to our customers in order to save them money on their electricity and gas bills..
We will acknowledge receipt of your complaint, using your preferred method of communication, within three working days.
We take all complaints seriously and aim to address your concerns thoroughly, promptly, and politely. Complaints should normally be directed to the member of staff with whom you have been dealing, in order to allow them to explain what actions have been taken and to help resolve your concerns. If you prefer, you may ask for the name of their line manager and direct your complaint to them.
We aim to resolve all customer complaints within 7 days. The length of time will depend on the issues. If it is not possible to reach a prompt conclusion, we will contact you with an explanation, and set out expected timescales by which matters should be resolved.
Any correspondence will be treated in confidence. An exception will be made in the event that a third party is implicated by your complaint, and we need to discuss the details of your issue with them in order to reach a satisfactory conclusion.
We will contact you with the outcome and proposed resolution.
Cut your bills and carbon with Strathclyde’s cleaner energy options.